Unable to log onto Network

I am a new Online player on Pvp in Dark souls 2 but cannot log into the Server to play Online on main menu. Online features are disabled and my internet connection is working 100%. Please advise


Customer Service
Valo CS
10 hours 20 min ago

 Hello Frascois! Thanks for letting us know. We will be more than happy to investigate this issue and do our best to help =) For this we kindly invite you to get in touch with our customer support. 

Follow this link and open a a ticket, a member of our team will gladly assist you =)