Unable to log onto Network

I am a new Online player on Pvp in Dark souls 2 but cannot log into the Server to play Online on main menu. Online features are disabled and my internet connection is working 100%. Please advise

 

Customer Service
Valo CS
customer_service
10 hours 20 min ago

 Hello Frascois! Thanks for letting us know. We will be more than happy to investigate this issue and do our best to help =) For this we kindly invite you to get in touch with our customer support. 

Follow this link and open a a ticket, a member of our team will gladly assist you =)