I am unable to log into Dark Souls Remastered servers

When starting the game it says that it failed to connect even though I am online.  Ive tried to reinstall the game which I figured might be the issue and it solved nothing.  Ive read elsewhere that I might be banned but I dont normally play online so I cant imagine that being it.

Customer Service
Valo CS
2 weeks 1 day ago

Hello Michael! Thanks for letting us know! If you wish to have assistance with this issue, please don't hesitate to contact us at our customer service. A member of our team will happily assist you =) 

1 week 4 days ago

 I downloaded the update and can't get to the main title screen. They'll work it out in time I'm sure