I am unable to log into Dark Souls Remastered servers

When starting the game it says that it failed to connect even though I am online.  Ive tried to reinstall the game which I figured might be the issue and it solved nothing.  Ive read elsewhere that I might be banned but I dont normally play online so I cant imagine that being it.

Customer Service
Valo CS
customer_service
3 weeks 1 day ago

Hello Michael! Thanks for letting us know! If you wish to have assistance with this issue, please don't hesitate to contact us at our customer service. A member of our team will happily assist you =) 

B
Newbie
Ben2244
2 weeks 4 days ago

 I downloaded the update and can't get to the main title screen. They'll work it out in time I'm sure

 Hello Ben2244! For this kind of technical issue we invite you to get in touch with our customer support team. Follow this link and drop a message to us at anytime =) A member of our team will happily assist!