[FORUM] Bug Reporting and Feature Request

Administrator
Izmarvelous
moderator
Mon 19/11/2018 - 10:20

Hello everyone!

Thank you for visiting our new Bandai Namco forum! At the moment, they are still in beta, so there's a lot that we want to improve.

In the interest of making this forum a more useful and helpful community, we all can share, please report forum bugs here.

If you have ideas or suggestions for forum features that you'd like to see here in the future, please post them here as well!

Thanks in advance for your help!

Izmar

Being someone from Canada (BandaiNamcoUS doesn't have a forum like this one), it really bothers me that when i try to click the activation email, i keep getting redirected to the American site, and i think this is affecting my ability to create topics.

 

Also, can we have an edit button for threads? It is only present to replies.

Ace Combat 7

A couple of things seem to be missing,

Target selection, only having auto seems the easiest way for the devs not necessarily for the player.

Proper jaystick support, really do I need to say more?

Trackir\Tobi supoport, another one that seems to be an oversight.

That said, I do like the game and enjoy playing it.

 

 

Hello, Karl,

We are happy to hear that you enjoy playing Ace Combat 7!

 

Thank you for your amazing feedback. Our developers will definitely find these missing features valuable. We are aware that not all joysticks are supported and we are currently looking at different alternatives. Hopefully we will see some improvement in the next updates. =)

Hello, Георгий,

I can see that some of your PC components are under the minimum requirements needed to play God Eater 3. For this reason you may get some texture errors.

I can suggest to you to either upgrade some of your specs or try playing the game from a different PC and check if the same error occurs again. HERE you can see the official minimum requirements for God Eater 3.

Feel free to contact us directly anytime, we would be more than happy to assist you further: https://service-en.bandainamcoent.eu/app/ask

X
Newbie
XCBling
7 months 2 weeks ago

Ace combat 7 on PS4

I would like to see the foot rudder support for Hotas4.

Joystick twist and rocker is working so why not the rudder?

 

Hello, I would like to know if ace combat 7 supports to exporting telemetry data like LFS or DiRT 4 racing game. I want to try controlling our stewart platform to simulate the motion of the plane. Thanks.

Hello, I would like to know if ace combat 7 supports to exporting telemetry data like LFS or DiRT 4 racing game. I want to try controlling our stewart platform to simulate the motion of the plane. Thanks.

Hello XCBling! Thank you for your comment =) Our top priority is to offer the best gaming experience possible, so we value your feedback! We cannot promise for a positive or immediate response, but we will more than happy to forward your kind request to the attention of our Team, asking them to keep this in mind during the future developing of the game =) Thanks again for your precious time.

 Hi! thanks for your interest in Ace Combat =) For the moment is not possible to export telemetry data from Ace Combat. As a customer support representative however, it will be my pleasure and duty to forward your kind request to add this feature in the game =)

 I don't know if this is the right place to post this,

but I just wanna show interest for HD remakes of older anime games from the most popular bandai namco popular franchises.

Like I would totally buy Naruto Ultimate Ninja 1-5 HD Remasters for PS4 or Dragon Ball Budokai 1-3 and Dragon Ball Budokai Tenkaichi 1-3.

I know that the Ultimate Ninja games even today still have small dedicated fanbases, who play it online against each other using 3rd party programs.

It would be amazing to have these games digital on the PS4 looking better than ever and being able to play against friends via share play.

And those games were the childhood for most of the 18-28 years old bandai namco customer target group. I think that with added trophies and with fair price tags, they would sell several thousands of times. 

I hope the new role will be prepared  for Christmas. If you are not ready then do it.

 

ACE COMBAT 7 - VR - Feature Request

I am the lucky owner of a PSVR/PSpro setup, and adore the VR flying. I had a glider license, so have had had many hours of low level flight (some times going 295 kmh below 10 meters, passing cars, in a acrobatic glider, pulling +6.5 and 4,5 negative G's). So I know the feeling of REAL.
Your VR flight experience (in the game) is Fantastic. Infact in mission 2 I feel at home, dog fighting down to 300 feet above ground, and taking it even lower when shooting up ground targets with the "gun".

But I really hope for more VR Missions, and more full length missions like the main game, just in VR.
(this is also what a can find on several other forums, were people states their wishes for Ace Combat 7)

Last but not least,
dear Costumer Service person,
please let the Team behind the VR part know they did a brilliant job.

And PS: we might need at specific VR forum part here, on your forum - to keep a collection of peoples ideas and inputs.

 Hello!
 

I have an issue with accessing the Epic Store, and I'm not exactly sure where to report it.

Despite being logged in here, whenever I try to enter the Epic Store, I don't appear to be logged in any longer. After clicking the SIGN IN/SIGN UP button I get the following error on screen:

"404 Page cannot be found.

Oops, it looks like you have the wrong path"

The URL that shows up in the browser is the following: https://club.bandainamcoent.eu/row/sso

Is the generated URL incorrect, or is it an issue with my account?

Any help will be appreciated. :)

 For the moment I had no bugs and no crashes and no freezes and I hope it'll last lol.

 For the moment I had no bugs and no crashes and no freezes and I hope it'll last lol.

<ACE COMBAT 7: SKIES UNKNOWN : Reveal of the 3 first DLCs of the Season pass> - you can not post, function does not work

BUT this is important, and has to be  seen, regardiing to that DLC..

all fine Models/Planes - BUT what I really want (and a lot of other Fans are the full game in VR), not more "flat game" addons.

I feel that You, Bandai -creator of this mighty fine game, are missing out - if you do not do a FULL game version of this. The VR missions are truly ground breaking/stunningly beautiful and searingly nice feel of "real" height/distance to ground.  -and that comes from a Sailplane/glider pilot, whose favorite VR-mission is mission2, cause I'm used to fly over green/grassy areas - and that give me the felling of "being home".

Troels/DENMARK (Europe)

ACE COMBAT 7

I feel that You, Bandai -creator of this mighty fine game, are missing out - if you do not do a FULL game version of this. The VR missions are truly ground breaking/stunningly beautiful and searingly nice feel of "real" height/distance to ground.  -and that comes from a Sailplane/glider pilot, whose favorite VR-mission is mission2, cause I'm used to fly over green/grassy areas - and that give me the felling of "being home".

NEW DLC/Season pass: all fine Models/Planes - BUT what I really want (and a lot of other Fans are the full game in VR), not more "flat game" addons.

Troels/DENMARK (Europe)

 

Image removed.
Sword Art Bullet: Fatal Bullet ,I found out this game have a bug,that after revive the npc from down but it still remain down status and life is full.. Remain lie down on there doesn't move until game is end.

 

Hello stellaliu! Thanks for your kind report, we have appreciated it.

For this type of issue, it would be best to open a support ticket, so that our technical department can look into that. You can open a ticket by following this link: https://service-en.bandainamcoent.eu/app/ask 

Feel free to contact us at anytime, a member of our team will happily assist you =)

 Hello BlindvisionX!

Thanks for your love and passion for Ace Combat 7 =) Also thanks for your suggestion, the 1st of 6 DLC has been released and the best has yet to come! After the first branch of 3 DLC, 3 new missions will be released as well! Still we do not possess enough info concerning the release date and we cannot confirm if they will be available for the PSVR, but we invite you to follow the OFFICIAL PAGE of the game here in our site =) There you can keep yourself updated with the latest news for this stunning flight game masterpiece! 

In the game gundam battle operations 2 for ps4, could you consider making the sword more responsive, that, upon striking at the adversary he immediately side steps the sword, could you make the sword “steerable” during the strike if possible ?
otherwise it is unplayable that the sword is almost ineffective, also could you make the mobile suit defend itself with the shield automatically in close sword combat ?

 

At the end credits for Xenoverse 2 it crashes the game for those who haven't finished the story for PC and I'm not the only one having this issue so are many others.

 Hello i just want to ask something that only i care about and i feel bad to be the only person that wants that but is there some way in the future that includes an update that adds 1 on 1 no support characters option at least in free battle in JUMP FORCE?

Hi MS Sharingan! Thanks for your kind request =) We do not possess any official information concerning a possible integration of a 1 vs 1 feature in Jump Force, but we will be more than happy to forward this to the attention of our team =) If you have more suggestions, please don't hesitate to drop a message at anytime. 

 

Thanks man i doubt that any of them will consider even seeing this request :) but i appreciate your message thanks!!

Hey! I'm playing Man of Medan with my friend on co-op, and we keep getting the message of "connection to other player is low" in the SAME EXACT PLACE even after restarting our client, and ps4. Not sure if it's us, or a bug. Because normally after restarting, games will tend to load again. Thank you for the help! The scene we are stuck on is after the storm on the Duke of midan where the man is talking to us. Right after he says if we want a hint, and mke the choice of wanting to hear it, the game pauses itself and shows that message. 

Hey! I'm playing Man of Medan with my friend on co-op, and we keep getting the message of "connection to other player is low" in the SAME EXACT PLACE even after restarting our client, and ps4. Not sure if it's us, or a bug. Because normally after restarting, games will tend to load again. Thank you for the help! The scene we are stuck on is after the storm on the Duke of midan where the man is talking to us. Right after he says if we want a hint, and make the choice of wanting to hear it, the game pauses itself and shows that message. 

Customer Service
Valo CS
customer_service
2 weeks 5 days ago

Hello Sarah Jay! Thanks for your comment 🙂 We are aware that after the latest updates, the game may still have some little things to fix. Worry not however, we know that more patches are on the way 😁. Your concern is important to us and if you need assistance, please do not hesitate to contact our customer support team. We will be happy to help you out! 

I'm am visited many forum submission sites for such kinds of update and support but here i get useful update. keep growing!! 

Customer Service
Valo CS
customer_service
1 week 6 days ago

Hi aiyanachristy! Thanks for your comment 🙂 We are doing our best to help! 

 Hi. I think i found a bug in Code Vein that crashes game. Bug occurs after beating Mido during cinematic cutscene. Game crashed 2 times when i was using Night Spear blood veil. During cutscene i would see that blood veil randomly would start to move around screen and it always crashes in same part of cutscene. After switching to different blood veil i was able to finish watching that cutscene and progress

Im at the cathedral of the sacred blood at the end. I got the ornate key and when i was about to pull the lever my friend joined my session while my charecter pulled it. And the door didnt open and i cant pull the lever again. So im basicly stuck. Can u guys pls fix this?

 

Hi Peyman! Thanks for your comment 🙂 We have been reported that the team has already started to release a series of patches that should bring a solution to this little problem in the game 🙂 If this persists however, please do not hesitate to contact our customer support, we will surely do our best to help you out 😉 

Hello,

Recently, as in today, I no longer have voices in my cutscenes in Blood Vein on the PS4. Thought it might be a small glitch but exiting the game didn't seem to work. There are no issues with voices outside of the cutscenes.

Image removed.Image removed.Hello everyone, 

 

I am playing Code Vein for around 40h on PS4 so far. Till this moment I found few bugs/errors/problems within the game.

 

1. In Cathedral of Blood, when appears the blood seekers, I was playing with companion Mia. She used her skill and airborned one of enemies, making him stuck in the upper wall, he was invincible and so I had to restart this fight.

 

2. While I was playing multiplayer, I made a distress signal while clearing the depths first map. Someone came for a help, after clearing the last boss my coop partner was disconnected as usual, but for me, it was an error screen and game crash. Later I started it up and thanks for me, game saved my progression anyway. 

 

3. In the same location, depths map one, I had strange bug. While I was clearing it many times, on the ground near the last boss room appeared strange light balls. As I continued clearing this area another few times, there seemed to appear more of them. 

 

At last, this is so far all problems I encountered playing this game. Anyway I really liked it and enjoying so far. Here are some photos of this problems. 

 

Kind regards, 

DmitrijImage removed.Image removed.

Hello everyone, 

 

I am playing Code Vein for around 40h on PS4 so far. Till this moment I found few bugs/errors/problems within the game.

 

1. In Cathedral of Blood, when appears the blood seekers, I was playing with companion Mia. She used her skill and airborned one of enemies, making him stuck in the upper wall, he was invincible and so I had to restart this fight.

 

2. While I was playing multiplayer, I made a distress signal while clearing the depths first map. Someone came for a help, after clearing the last boss my coop partner was disconnected as usual, but for me, it was an error screen and game crash. Later I started it up and thanks for me, game saved my progression anyway. 

 

3. In the same location, depths map one, I had strange bug. While I was clearing it many times, on the ground near the last boss room appeared strange light balls. As I continued clearing this area another few times, there seemed to appear more of them. 

 

At last, this is so far all problems I encountered playing this game. Anyway I really liked it and enjoying so far. Here are some photos of this problems. 

 

Kind regardImage removed.s, 

 

Dmitrij