Dragon Ball Z Dokkan Battle link up problem

I'm having problems getting my old data back when I bought a new smartphone. Facebook Backup is not working, even removed and replay DBZDB and off my App and Gaming setting. Any chance I can bring my account by my username: SSEugene 

Customer Service
Valo CS
customer_service
3 weeks ago

 Hello EuGenie199! We are saddened that you are having issue with Dokkan Battle, but we have really appreciated that you took the time to bring this to our attention =) For Dragon Ball: Dokkan Battle, we have a dedicated customer service team which will be happy to help you out. You can contact them by using the following links: For iOS users: here For Android users: here  If you have more questions about other Bandai Namco games, we're always here for you.