dragon ball xenoverse 2 seson pass

i recently bought the season pass for dbx 2 but when i go in the game and click on add-ons it says this content is currently unavailable i already deleted and reiinstalled the game 3 times but it dosn't work i also restored my licenes many times still nothing. maybe this has something to do with the fact that it's a used game (physical) with the season pass included but already used so i can't use that one anymore . can someon please help me 

thanks in advance

Customer Service
Valo CS
3 months 1 week ago

 Hello millemans! Thanks for bringing this to our attention, we are saddened to hear that you are having issues with you Season Pass! We are ready to assist you trough this, for this specific case however, we invite you to get in touch with our customer support team. Follow this LINK and write a message to us, a member of our team will answer as soon as possible!

2 months 2 weeks ago

 Hey, I think you should contact the seller, or the store where you bought your game from.