Customer Service: Help and Support

BANDAI NAMCO
administrator
Tue 05/02/2019 - 09:38

Hi everyone!

 

The Customer Service team is available to answer any and all questions you may have.

Have you thought about reading our FAQs and our support page? If not, check out: https://service.bandainamcoent.eu!

 

See you soon!

z
Newbie
zeb06082018
7 months 1 week ago

I CAN'T EXPRESS THE MISTAKE IN THE GAME IN TURKISH. YOU WANT ME TO EXPLAIN IT IN ENGLISH. EXCUİSE ME, BUT WHEN BUYING THIS GAME, I BUY IT BY CHECKING THE TURKISH ADVERTISING. I SHORTLY MENTION THE MISTAKE IN MY GAME:
THE COMMAND SCREEN IN THE GAME IS NOT THE SAME LEVEL AND MY SCREEN IS NOT THE WHOLE SCREEN WITH THE ARTICLES I SHOW IN THE PICTURES. SO THE ARTICLES IN MY GAME ARE NOT WHERE THEY SHOULD BE. THE GAME SCREEN LIKE SHIFTED. ALTHOUGH THE SCREEN RESOLUTION IN THE GAME IS NOT REDUCED, IT IS THE SAME ERROR. OR REMOVE AN MISTAKE IN MY GAME OR RETURN MY MONEY. I UPLOADED YOUR GAME TO MY COMPUTER VIA STEAM AND I PURCHASED THE GAME VIA STEAM. Good when selling, but why do you make me have difficulties while solving my game problem

 

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Newbie
Loeka
7 months ago

Hey!

I am a huge fan of Little Nightmares, so I am very excited for the release of Little Nightmares II. When I heard about the preorder; "Tv Edition" I immediately wanted to purchase this product. But when I filled in my order information, adres ect., I was not able to select 'Belgium' as my country. It was not an option in the given list.
I was confused so I checked the delivery information on the website and it said that the company does ship to Belgium. I tried many times but I cannot select Belgium. I discovered the preorder on Little Nightmares' instagram account and it said 'EU only' and Belgium is part of Europe so I don't understand why I am not able to select Belgium.
Is there a mistake? Can you help me please? I would very much like to order this item :).

 

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Newbie
Utopia_Ray5691
7 months ago

Hey I was just wondering if you contact the people who make characters in tekken 7 I was wondering if they could make sakurako miyagawa from ayane's high kick a playable character that would be so awesome thank you!!

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Newbie
Utopia_Ray5691
7 months ago

Hey I was just wondering if you contact the people who make characters in tekken 7 I was wondering if they could make sakurako miyagawa from ayane's high kick a playable character that would be so awesome thank you!!

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Newbie
Utopia_Ray5691
7 months ago

Hi I was wondering if you can contact the people who make characters for tekken 7 I was wondering if they could make sakurako miyagawa from ayane's high kick a playable character she is a kickboxer as well and I would think that would be so cool thank you!!

C
Newbie
ChrisLeoStone
6 months 2 weeks ago

Hello, i tried five times to get my account-email changed. But everytime i answer the mail i don't get any response, does it all goes to your spamfolder?

 

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Newbie
vinset006
5 months 1 week ago

 Hello. I just bought the game for ps4 the dark pictures little hope (new) but i cant reedem the code from inside the box.It says invalid code. Its a code about to get 750 epic points and a free digital bonus.

What should i do?

C
Newbie
CreativeDaniyal
5 months ago

It was so good to see you acknowledging this topic, it really feels great. Thanks for sharing such a valuable information which is very hard to find normally. I have subscribed to your website and will be promoting it to my friends and other people as well. Famous Leather Jacket

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Newbie
greendotspeed
3 months 2 weeks ago

hello admins 

i hope someone is reading this we are tired in online captain tsubasa hackers everywhere in pc will you ever fix this problem i have videos showing the hackers please contact me 

g
Newbie
greendotspeed
3 months 2 weeks ago

hello admins 

i hope someone is reading this we are tired in online captain tsubasa hackers everywhere in pc will you ever fix this problem i have videos showing the hackers please contact me 

A
Newbie
Antinomy85
3 months 2 weeks ago

Dear Costumer Support!

Why is so hard to add an option in Dragon Ball Xenoverse 2 to REPORT someone on Ps4? Many guys using raid skills in pvp battles, many of 'em get 200000 points during raid in 10 minutes. Ruining everything. Oh, I'm sorry, I payed for this game more than 70£ on discount and I can't enjoy it, cuz some hackers are still playing. Sorry, I won't make any video about them, just to make a report. Nothing will happen, even if I do so. 

For starters you can check this guy progress:

xx_ssj3-black_xx

Add a report button. 

Good evening. 

j
Newbie
jacktenbe
3 months 1 week ago

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j
Newbie
jacktenbe
3 months 1 week ago

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Roadrunner email (webmail) is among the very popular email services in the United States.
Owned and controlled by Time Warner Cable Network, it allows customers to subscribe to the email which is channeled towards the network.
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s
Newbie
sexyxiong90
3 months ago

this not working how to sign in don't understand at all 

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Newbie
alexandru100
3 months ago

hello there i ordered the Little Nightmares that was given away on your website and it wont show the steam key in my orders nor did i receive the email that is supposed to be sent out after purchase ive been trying to open a ticket and contact support but for some reason when i click that section on your website i get the following message :         

==CHALLENGE REQUIRED== {"challengeProvider":"\nvar defaultChallengeOptions={scriptUrl:\"\/\/www.google.com\/recaptcha\/api.js?onload=onApiLoadCallback&render=explicit&hl=en-GB\",publicKey:\"6LcHf0wUAAAAAFxRHKequHkHUGyUWA5dy24ZaB5s\",lang:\"en-GB\",custom_translations:{visual_challenge:\"Get a visual challenge\",audio_challenge:\"Get an audio challenge\",refresh_btn:\"Get a new challenge\",instructions_visual:\"Type the two words:\",instructions_audio:\"Type what you hear:\",help_btn:\"Help\",play_again:\"Play sound again\",cant_hear_this:\"Download sound as MP3\",incorrect_try_again:\"Incorrect. Try again.\"},cant_see_image:\"If you can\\'t see the image use the audio option.\"};(function(){var _loadScript=function(url,context,callback){var script=document.createElement(\"script\");script.type=\"text\/javascript\";onApiLoadCallback=function(){callback.call(context);};script.src=url;document.body.appendChild(script);},_augmentObject=function(target,source){for(var i in source){if(source.hasOwnProperty(i)){target[i]=source[i];}}},_captchaWidgetID;return{create:function(targetDivID,customOptions,callback,dialog){_loadScript(defaultChallengeOptions.scriptUrl,this,function(){var customTranslations=false;if(defaultChallengeOptions&&customOptions){customTranslations=customOptions.custom_translations;if(defaultChallengeOptions.custom_translations&&customTranslations){_augmentObject(defaultChallengeOptions.custom_translations,customTranslations);customOptions.custom_translations=null;}\n_augmentObject(defaultChallengeOptions,customOptions);}\ndefaultChallengeOptions.callback=function(){var instructionsSpan=document.getElementById(\"recaptcha_instructions_image\");if(instructionsSpan)\ninstructionsSpan.innerHTML+=''+defaultChallengeOptions.cant_see_image+'<\/span>';var recaptchaImage=document.getElementById('recaptcha_image');if(recaptchaImage&&(recaptchaImage=recaptchaImage.getElementsByTagName(\"IMG\"))[0]){recaptchaImage[0].setAttribute('alt','');}\nif(callback)\ncallback.apply(this,arguments);};var captchaResponseCreated=function(response){if(dialog){dialog.enableButtons();Y.Lang.later(400,dialog.getButtons().item(0),'focus');}};var captchaResponseExpired=function(){if(dialog){dialog.disableButtons();}};_captchaWidgetID=grecaptcha.render(targetDivID,{'sitekey':defaultChallengeOptions.publicKey,'callback':captchaResponseCreated,'expired-callback':captchaResponseExpired});if(callback){callback.apply(this,arguments);}\nif(customOptions&&customTranslations){customOptions.custom_translations=customTranslations;}});},getInputs:function(targetDivID){var parentDiv=document.getElementById(targetDivID),inputs={};if(parentDiv){var response=grecaptcha.getResponse(_captchaWidgetID),opaque='reCaptcha2';if(response){inputs.abuse_challenge_response=response.replace(\/^\\s+|\\s+$\/g,\"\");}\nif(opaque){inputs.abuse_challenge_opaque=opaque;}}\nreturn inputs;},focus:function(targetDivID){try{document.getElementById(targetDivID).focus();}\ncatch(ex){}},destroy:function(){try{grecaptcha.reset(_captchaWidgetID);}\ncatch(ex){}}};})();","dialogCaption":"Challenge Required"}

 

so what am i supposed to do :p since it gives the same message on any browser i open

Z
Newbie
Zetsubo
3 months ago

 Hello there , i have a problem with my order on Little Nightmares recently , i have already done the check out , but the email to activate the product has not been sent yet 

Z
Newbie
Zetsubo
3 months ago

 Hello there , i have a problem with my order on Little Nightmares recently , i have already done the check out , but the email to activate the product has not been sent yet 

Z
Newbie
Zetsubo
3 months ago

 Hello there , i have a problem with my order on Little Nightmares recently , i have already done the check out , but the email to activate the product has not been sent yet 

Z
Newbie
Zetsubo
3 months ago

 Hello there , i have a problem with my order on Little Nightmares recently , i have already done the check out , but the email to activate the product has not been sent yet 

T
Newbie
Thewalking51
2 months 4 weeks ago

 hello, I never received the activation code of little nightmares, although the product is listed in my orders

l
Newbie
laman
2 months 4 weeks ago

Hi! Should the Little Nightmares game key come to profile? Tell me please

 

l
Newbie
laman
2 months 4 weeks ago

Hi! Should the Little Nightmares game key come to profile? Tell me please

 

l
Newbie
laman
2 months 4 weeks ago

Hi! Should the Little Nightmares game key come to profile? Tell me please

 

S
Newbie
S_Veles
2 months 3 weeks ago

 Technical support is not responding, what should I do?

D
Newbie
Daniel Stranai
2 months ago

I want buy digital code Little Nightmares- is not possible. Last step in checkout :

"Sorry, your order cannot be completed. The product is out of stock."

Help pls.

 

 

t
Newbie
thewarship
2 months ago

Hi Guys, 

 

Im trying to send a Content Creator email through but whenever I endeavour to submit the form, I get a message regarding CAPTCHA - I've tried refreshing, changing browsers etc to no avail. 

 

Additionally to this, the Australian Variant of the site appears to be down entirely, or at least I cannot even access it. 

 

I really wanted to submit the Content Creator form, could you please advise of a workaround, if any?

 

Thank you.  

(note: i've tried to add a picture of the error but its errored out too!)

w
Newbie
weathdan
1 month 3 weeks ago

Little Nightmares II - TV Edition - Damaged

Received my physical boxed copy of this game today.  It was pretty badly water damaged.  Interested to know if anyone else had this experience.  After waiting for the game since ordering in September it is pretty disappointing.

regards,

Danny

 

 

Y
Newbie
Yasher
1 month 3 weeks ago

Hello.

- I bought the game just a couple of days ago, played with a friend, at some point we did not see each other's call letters, we decided that this was due to the difference in level, and I decided to change the level to a more suitable one for him ( from level 76 to level 44)

I got the lock for the first time, in the future I will stay away from third-party programs!!!

- Dark Souls 3

-PC

- https://steamcommunity.com/profiles/76561198158388323​​​​​​​

L
Newbie
Lobans
1 month 3 weeks ago

I bought and installed Little Nightmares 2 off of steam a couple of days ago but whenever I launch it, the game doesn't appear but I'm rather greeted by a completely blacked out screen with the signature gray eye in the left corner and nothing else. I can hear the menu music and sounds but I can't see anything on the screen.  

L
Newbie
Lobans
1 month 3 weeks ago

I bought and installed Little Nightmares 2 off of steam a couple of days ago but whenever I launch it, the game doesn't appear but I'm rather greeted by a completely blacked out screen with the signature gray eye in the left corner and nothing else. I can hear the menu music and sounds but I can't see anything on the screen.  

s
Newbie
saafpk
1 month 1 week ago

Hiring pest control services is very important in order to keep everyone in the house safe from the diseases and germs the pests can spread. There are many different pest control methods that can be used on pests in order to eliminate their presence forever from the house.

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Newbie
saafpk
1 month 1 week ago

If you are thinking of getting a hair transplant in Karachi, then make sure you are well aware of how it actually goes by. The expert will first make holes on your head using blades or needles, where the hair will be inserted. Then the hair that has been taken out from some part is transplanted.

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Newbie
saafpk
1 month 1 week ago

Zans Consultants is the one-stop solution for immigration consultants & visa services with experienced immigration agents, helping individuals migrate to London. Student visa consultant

 

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Newbie
lizephyros
1 month ago

 Hi, I bought and downloaded One Piece World Seeker but, when I start the game, I can't pass the loading screen. After I choose the game dificullty, the loading bar moves a little and then it stops. I would appreciate if someone could help me, thank you