Customer Service: Help and Support

BANDAI NAMCO
administrator
Tue 05/02/2019 - 09:38

Hi everyone!

 

The Customer Service team is available to answer any and all questions you may have.

Have you thought about reading our FAQs and our support page? If not, check out: https://service.bandainamcoent.eu!

 

See you soon!

P
Newbie
PaneFantasy&pi…
1 month 2 weeks ago

Dear Support Team,

I am a ps3 user interested in the following games:

-Soulcalibur V (Playstation 3)
-Tekken 6 (Playstation 3)
-Tekken Tag tournament 2  (Playstation 3)

Can you give me updated info on online services active on these games, as I would like to know if it is still possible to play them online in the European zone.

In case it is still possible to play these titles, can you tell me if you plan any server shut-down in the Months/Years to come? This piece of info would be very useful because it is quite impossible to get reliable and updated info by means of net research, on the other hand server shutdowns are publicly announced for every PSN titles on a regular basis (consider Singstar scheduled shutdown for PS3 users for example).

Many thanks for your attention, waiting for your reply

Kind regards

 

D
Newbie
Dani.crispy
1 month 1 week ago

Dear Bandai,

I have recently bought two of your games, Dark souls 3 and Dragonball Fighterz on the ps4 online store.

I wanted to get the points for the following games however I wasnt able to find any codes or link my ps4 account.

I am just asking for help of it is possible to get the points in some way

Thank you in advance 

Dani

D
Newbie
Dani.crispy
1 month 1 week ago

Dear Bandai,

I have recently bought two of your games, Dark souls 3 and Dragonball Fighterz DLC plus the pass on the ps4 online store.

I wanted to get the points for the following games however I wasnt able to find any codes or link my ps4 account.

I am just asking for help of it is possible to get the points in some way

Thank you in advance 

Dani

P.s sorry for the double passage sent

Hello Dani,

Currently the EPIC points are given for physical purchases only (code inside the game box). If you got them on the PS4 Store then unfortunately they don't come with EPIC points.

Hope this clarifies things.

All the best, 

Newbie
Okami_Daikei
1 month ago

Is there any chance to fix the "leap year crash-bug" of Dragon Ball Xenoverse 2 on PC/Steam?

The game is unplayable - crashes at character selection screen. It started at 29.02.2020 and the only way to make the game launch properly is to manualy change the system date to 28.02.2020 or before. But it's just a crude walkaround that may cause malfunctions of other web-synchronized software. Me and many other players don't want to do that.

Provide players with proper patch/fix.

Newbie
KatsuoTokai
4 weeks ago

 

Hello. Why was the game "ONE PUNCH MAN: A HERO NOBODY KNOWS" removed from the Russian Playstation Store and why is there still no pre-order "MY HERO ONE'S JUSTICE 2" in the Russian Playstation Store?

d
Newbie
duhconman
3 weeks 3 days ago

 Hey everyone.

So when I start OPM: AHNK, it seems fine at the loading screen. But as soon as the real game starts, it is insanely choppy and laggy. I have no idea why this is. I know for a fact my computer is able to handle it. If anyone can help, please reply.

 

 

Hello KatsuoTokai, unfortunately due to some circumstances beyond our control, the release of ONE PUNCH MAN: A HERO NOBODY KNOWS on the PS4 Russian Store has been delayed. Once we have more information on the matter, we'll let people know :)

Hey duhconman, I suggest reaching out to us through the support form over here as we'll have to investigate and troubleshoot a bit more in-depth in order to find a solution! 

M
Newbie
Marcus Frey Hørkjær
3 weeks 3 days ago

Hello. 

Why can't i pre-order My Hero one's justice 2 in the Playstation store here in EU (Denmark)? 

- Marcus 

 

Thanks for the answer. As I understand it, with the game "MY HERO ONE'S JUSITCE 2" it will be exactly the same and its output will also be delayed, otherwise it would have been open for pre-order everywhere, including in Russia?

 

L
Newbie
Logan5237
2 weeks 6 days ago

 hey,

so I bought my hero ones justice 2 and when I go into an online battle I can't move or doing anything with my character, but when I go into story mode I can move my character perfectly, is there a way I can fix this?

L
Newbie
Logan5237
2 weeks 6 days ago

 hey,

so I bought my hero ones justice 2 and when I go into an online battle I can't move or doing anything with my character, but when I go into story mode I can move my character perfectly, is there a way I can fix this?

L
Newbie
Logan5237
2 weeks 6 days ago

 hey,

so I bought my hero ones justice 2 and when I go into an online battle I can't move or doing anything with my character, but when I go into story mode I can move my character perfectly, is there a way I can fix this?

d
Newbie
ds3scrub
3 hours 30 min ago

I sent a support request a couple of weeks ago but I still haven't gotten any response.

I was penalized in Dark Souls 3 when a hacker spawned invalid items inside my inventory and since then I can't play online.

My email tisingdong@outlook.com

 

d
Newbie
ds3scrub
3 hours 30 min ago

I sent a support request a couple of weeks ago but I still haven't gotten any response.

I was penalized in Dark Souls 3 when a hacker spawned invalid items inside my inventory and since then I can't play online.

My email tisingdong@outlook.com