Customer Service: Help and Support

BANDAI NAMCO
administrator
Tue 05/02/2019 - 09:38

Hi everyone!

 

The Customer Service team is available to answer any and all questions you may have.

Have you thought about reading our FAQs and our support page? If not, check out: https://service.bandainamcoent.eu!

 

See you soon!

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Newbie
PaneFantasy&pi…
7 months ago

Dear Support Team,

I am a ps3 user interested in the following games:

-Soulcalibur V (Playstation 3)
-Tekken 6 (Playstation 3)
-Tekken Tag tournament 2  (Playstation 3)

Can you give me updated info on online services active on these games, as I would like to know if it is still possible to play them online in the European zone.

In case it is still possible to play these titles, can you tell me if you plan any server shut-down in the Months/Years to come? This piece of info would be very useful because it is quite impossible to get reliable and updated info by means of net research, on the other hand server shutdowns are publicly announced for every PSN titles on a regular basis (consider Singstar scheduled shutdown for PS3 users for example).

Many thanks for your attention, waiting for your reply

Kind regards

 

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Newbie
Dani.crispy
6 months 3 weeks ago

Dear Bandai,

I have recently bought two of your games, Dark souls 3 and Dragonball Fighterz on the ps4 online store.

I wanted to get the points for the following games however I wasnt able to find any codes or link my ps4 account.

I am just asking for help of it is possible to get the points in some way

Thank you in advance 

Dani

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Newbie
Dani.crispy
6 months 3 weeks ago

Dear Bandai,

I have recently bought two of your games, Dark souls 3 and Dragonball Fighterz DLC plus the pass on the ps4 online store.

I wanted to get the points for the following games however I wasnt able to find any codes or link my ps4 account.

I am just asking for help of it is possible to get the points in some way

Thank you in advance 

Dani

P.s sorry for the double passage sent

Hello Dani,

Currently the EPIC points are given for physical purchases only (code inside the game box). If you got them on the PS4 Store then unfortunately they don't come with EPIC points.

Hope this clarifies things.

All the best, 

Newbie
Okami_Daikei
6 months 1 week ago

Is there any chance to fix the "leap year crash-bug" of Dragon Ball Xenoverse 2 on PC/Steam?

The game is unplayable - crashes at character selection screen. It started at 29.02.2020 and the only way to make the game launch properly is to manualy change the system date to 28.02.2020 or before. But it's just a crude walkaround that may cause malfunctions of other web-synchronized software. Me and many other players don't want to do that.

Provide players with proper patch/fix.

Newbie
KatsuoTokai
6 months 1 week ago

 

Hello. Why was the game "ONE PUNCH MAN: A HERO NOBODY KNOWS" removed from the Russian Playstation Store and why is there still no pre-order "MY HERO ONE'S JUSTICE 2" in the Russian Playstation Store?

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Newbie
duhconman
6 months 1 week ago

 Hey everyone.

So when I start OPM: AHNK, it seems fine at the loading screen. But as soon as the real game starts, it is insanely choppy and laggy. I have no idea why this is. I know for a fact my computer is able to handle it. If anyone can help, please reply.

 

 

Hello KatsuoTokai, unfortunately due to some circumstances beyond our control, the release of ONE PUNCH MAN: A HERO NOBODY KNOWS on the PS4 Russian Store has been delayed. Once we have more information on the matter, we'll let people know :)

Hey duhconman, I suggest reaching out to us through the support form over here as we'll have to investigate and troubleshoot a bit more in-depth in order to find a solution! 

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Newbie
Marcus Frey Hørkjær
6 months ago

Hello. 

Why can't i pre-order My Hero one's justice 2 in the Playstation store here in EU (Denmark)? 

- Marcus 

 

Thanks for the answer. As I understand it, with the game "MY HERO ONE'S JUSITCE 2" it will be exactly the same and its output will also be delayed, otherwise it would have been open for pre-order everywhere, including in Russia?

 

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Newbie
Logan5237
6 months ago

 hey,

so I bought my hero ones justice 2 and when I go into an online battle I can't move or doing anything with my character, but when I go into story mode I can move my character perfectly, is there a way I can fix this?

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Newbie
Logan5237
6 months ago

 hey,

so I bought my hero ones justice 2 and when I go into an online battle I can't move or doing anything with my character, but when I go into story mode I can move my character perfectly, is there a way I can fix this?

L
Newbie
Logan5237
6 months ago

 hey,

so I bought my hero ones justice 2 and when I go into an online battle I can't move or doing anything with my character, but when I go into story mode I can move my character perfectly, is there a way I can fix this?

d
Newbie
ds3scrub
5 months 1 week ago

I sent a support request a couple of weeks ago but I still haven't gotten any response.

I was penalized in Dark Souls 3 when a hacker spawned invalid items inside my inventory and since then I can't play online.

My email tisingdong@outlook.com

 

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Newbie
ds3scrub
5 months 1 week ago

I sent a support request a couple of weeks ago but I still haven't gotten any response.

I was penalized in Dark Souls 3 when a hacker spawned invalid items inside my inventory and since then I can't play online.

My email tisingdong@outlook.com

 

 

L
Newbie
LuffyPlaystation4
5 months 1 week ago

 I bought the game One Piece World Seeker for the PS4 today, and registered here for the free DLC the Phantom Remedy....i signed up twice ( mine account and my wife)  to redeem the DLC....but got stucked in the purchasing screen.....so i still not have the DLC

Why does it not work????

h
Newbie
highwind888
5 months 1 week ago

Trying to purchase something (digital) results in "Please wait while your payment is being processed." loading infinitely... Is there some kind of block on purchases at the moment? 

Newbie
Darisazma
5 months ago

 Your support page and team are excellent. Thank you

 

Hello Highwind,

 

We're sorry to hear about this issue. I would recommend opening a ticket with us so we can check your account and the item you're trying to purchase. 

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Newbie
mesh0604
5 months ago

"Please wait a moment while your payment is being processed". How long should I wait? It's been hours.

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Newbie
magnusnordin
5 months ago

Hello! I am wondering why the Dlc for Dragon Ball fighterz is on sale on other consoles and on the US Nintendo Eshop but not on the EU Nintendo Eshop? I love the game, but this makes me feel a bit left out. 

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Newbie
magnusnordin
5 months ago

Hello! I am wondering why the Dlc for Dragon Ball fighterz is on sale on other consoles and on the US Nintendo Eshop but not on the EU Nintendo Eshop? I love the game, but this makes me feel a bit left out. 

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Newbie
SeaJay13
4 months 4 weeks ago

 Hello. I was put on restricted in Dark Souls 3 because a hacker put some items in my inventory. I deleted the character this happened to and started a fresh one. 2 questions. Does my account still have bad items? and How can I get unrestricted? I'm on Steam and my url is https://steamcommunity.com/profiles/76561198025242410/

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Newbie
Darkwatch386
4 months 4 weeks ago

 Hi there,

I Recently bought Dark Souls 3 for PC and encountered a hacker, he put a load of hacked items in my inventory, so after deleting all of the items I could find, I was asking around if I would be in any trouble still.

Some people told me that if I would have gotten rid of all the items I would be fine, other's told me there would still be traces in my save file and that my save file is basicly f*cked... Is this true? do I still have to create a new save file?

Cause I currently have the "you have been penalized" message when starting up Dark Souls 3.

If it's true that my save file is basicly f*cked now, than I would love a refund please, cous this is just f*cking bullsh*t....

Thanks in advance!

D
Newbie
Darkwatch386
4 months 4 weeks ago

 Hi there,

I Recently bought Dark Souls 3 for PC and encountered a hacker, he put a load of hacked items in my inventory, so after deleting all of the items I could find, I was asking around if I would be in any trouble still.

Some people told me that if I would have gotten rid of all the items I would be fine, other's told me there would still be traces in my save file and that my save file is basicly f*cked... Is this true? do I still have to create a new save file?

Cause I currently have the "you have been penalized" message when starting up Dark Souls 3.

If it's true that my save file is basicly f*cked now, than I would love a refund please, cous this is just f*cking bullsh*t....

Thanks in advance!

 

EDIT: Here is a link to my Steam profile, thought it would be handy to know who to unban haha xD https://steamcommunity.com/profiles/76561198023417687/

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Newbie
Segaman1771
4 months 3 weeks ago

Hi I seem to be having a problem imputing my psn code of the Gundam Extream Vs Maxi Boost Closed Beta is there any ways I can get some help?

 

 

a
Newbie
anas taresa
4 months 3 weeks ago

Hi, my code for golden luffy dlc is not working at all in PSN test code. It always tells me that it's not valid or expired but I had it yesterday.

Is the dlc expired or it's error of code itself??

S
Newbie
Splixus07
4 months 1 week ago

Hello, so today I saw there was a free Dragonbal heroes card bundle so when I went to the checkout and clicked proceed, it is stuck on "Please Wait While Your Payment is being processed." please help.

K
Newbie
Kiychi
4 months ago

I NEED YOUR HELP I LOST MY ACCOUNT SAINT SEIYA COSMO FANTASY. HOW CAN I FIND BACK MY ACCOUNT

Newbie
CerberusBatista
3 months 2 weeks ago

 

Hi, i live in Portugal and i am really excited for the captain tsubasa game, so i wanted to buy the champions edition, but for some reason your site doesn't deliver those editions to Portugal, to which i found ridiculous since we are the current Europe champions of football/soccer, and as a fan i really wanted that edition expecially because of the jersey, but if you don't give me the option to buy it, i can't have it, so i would like to know if i can do anything in my power that i can do to change that? I do hope in the end im able to purchase that edition, thank you for your time.

Since i can't edit this comment, my only question is, will you re-stock the champions editions of captain tsubasa rise of the champion? 

Please if you can answer me, i really need an answer to this, unfortunately i was expecting an answer and now all the editions for switch are sold out, than you for your time. 

Newbie
Nuke-Mayhem82
3 months ago

Hello,

I have the digital version "My Hero One's Justice 2" for the PS4. I'm try unlock characters Nomu and Hawk, and came to the official website like it said, and even started an account on it(as well as Bandai's official website), but it seems like no mater what I do, nothing happens. As for the "Get you free in-game bonus" offer, when I click it, all I get is the big 404 sign. I'm so confused and don't know what to do. Came you please help me out here?

Newbie
Konstantin Durynin
2 months 4 weeks ago

Hello. Can someone tell me how to unlock distortion blade and dark blade artes in tales of symphonia chronicles for ps3 ? 

K
Newbie
Kunio
2 months 3 weeks ago

Hi. EP!C free content page for Steam dlc: "ONE PUNCH MAN: A HERO NOBODY KNOWS HAGE POLO SHIRT + OPPAI T-SHIRT DLC" doesn't work (404 Page cannot be found).

PS4 and Xbox One work fine. Please fix this.

D
Newbie
Dimasik8221
2 months 2 weeks ago

Hello dear administration, my name is Dmitry Bekshaev I am 17 years old and I am from Russia.I really liked the game one piece burning blood and I have a request for you.Could you add new characters to the game, such as big Mama's pirates, such as: Charlotte linlin (Big Mama), Charlotte Katakuri,Charlotte cracker, Charlotte Opera.As well as the arlong Pirates, Bagon and carrot.I would also like to ask you to add a few characters from the Winsmoke family, also known as the jermo pirates 66.At this moment, I have all thanks for your time and hope you will follow the instructions, for some characters, I can help come up with abilities.Have a nice day :)Image removed.

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Newbie
0niHei
2 months 1 week ago

Hi,

I was banned a very long time ago in Dark Souls 3 on PC because of the cheater who ruined my game to the ground. So, when i'm reinstall the game, sadly i found out that i was banned already.
And recently good people told me that i can write some sort of petition to the customer service.
So, here it is. I hope you can help me with that sticky situation and i came back to the game to enjoy multiplayer.

Here is link to my steam-account:

https://steamcommunity.com/profiles/76561198081497766/

 

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Newbie
Malacay
2 months ago

Good afternoon,

I pre-ordered Sword Art Online Alicization Lycoris on Xbox One and got a a Pre-order bonus code, where do i go to activate this code? I can't seem to find anywhere to do this on this site unless i'm being blind?

Any help will be appreciated

 

I
Newbie
Icefyre
2 months ago

Me and friend recently got Man Of Medan for computer(Steam) to co-op it, but I cant join her game, when she sends and invite and I try to join I get a steam error that the invite is from another game. I try "dont play alone" then "shared story" but she isnt visible in there. any help guys would be appreciated. How do we play this game co-op?

 

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Newbie
Riggeter
1 month 3 weeks ago

Вопрос вервый. Могу ли я обращаться в службу поддержки на своём, родном, языке?
И вопрос 2-ой. Как мне отслеживать процесс обслуживания моих заявок?

 

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Newbie
pilko
1 month 3 weeks ago

 Hello, I have a PS4 Theme download code for project cars 2 however when I enter the code into the PS Store it says the voucher is no longer valid ? Is it no longer available or expired ? Thanks.

j
Newbie
janekburn
1 month 3 weeks ago

Hi, I've just purchased One World Seeker on Steam but the game doesn't seem to support a resolution above 1920 x 1080. My monitor is 21:9 3440 x 1440 with a refresh rate of 100hz and i'm wondering if their is a patch for this to fix the issue?

 

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Newbie
RTuSStalL
1 month 1 week ago

Hello I am writing about the game SWORD ART ONLINE Alicization Lycoris and generally about your project . If I don't log in to your games, I won't be able to connect to the servers, only a VPN will help. Can you tell me what I need to do so that I can log in to games without a VPN?

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Newbie
Narkoholisti
1 month 1 week ago

Why did you make Nvidia delete your games like Dark Souls from GeForceNOW, its not like you lose anything from people being able to play your game even with worse computers and etc... Now people like me that cannot afford the better computer cannot play souls series or other games from you that were in the geforce now. Honestly i bought Darks Souls 3 just because i saw it in Geforce NOW. And not just the game but also the season pass. That is 84€ in steam. And something i cannot now play or even refund. So thank you i quess, i hope you put the money plenty of people spent to play your game and now cant into something useful, yes im salty/toxic/angry. If i were developer i would take the free exposure nvidia gives to your games.. 

 

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Newbie
Hermawan Adi Putra
2 weeks 1 day ago

 I don't have anything.. Why don't I get item pre order edition and item deluxe edition. I already buy game captain tsubasa rise of new champion deluxe version in steam!! Please help and follow up..

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Newbie
Vakstas
1 week 6 days ago

 Hello to everyone!

I writing here cuz i have a problem with Naruto to Boruto: Shinobi Striker... I am planing to change my PC soon, and as i searched online i found out that this game doesn't support Steam Cloud, and i couldn't find my Save File anywhere on my PC, so i'm wondering how i can transfer my save data to my new PC, because i don't want to lose my save in which i put a lot of time into! I looked on the steam wiki, and the save path i found there only gives me a System002.sav file, which doesn't transfer my progress at all, the game always prompts me to create a new character with 0 progress transferred! Do you have any ideas?