Customer Service: Help and Support

Hi everyone!

 

The Customer Service team is available to answer any and all questions you may have.

Have you thought about reading our FAQs and our support page? If not, check out: https://service.bandainamcoent.eu!

 

See you soon!

Hi Boson089! Thanks for the question and for your interest in our EP!C program =) At the moment it is possible to register only physical copies of our games, you can find a special code in the game case that you'll have to redeem in our EP!C section =) 

F
Newbie
F121
2 months 3 weeks ago

 Hi,sadly i'm here again...
days ago i tried to get back into Dark Souls III and i found that penalyzed message again,i don't know if this is an error or what,i literally the only thing that i made was restoring an old save back-up,it may be the character who get the flag/warning?

i really want to play again

i'm doing a clean install right now,deleted all saves and all files related to DSIII

is there any chance to get back into the online mode?
i've never had so many troubles with a game :/

there's my profile https://steamcommunity.com/id/f1210/

Hello Boson089, thanks for the question =)

Actually is possible to register only physical copies of our game. Only inside the game case, you will find a code, which is necessary for the registration. 

Hi F121, thanks for your Stam Profile!

If you need your account to be checked, please do not hesitate to contact our customer support, a member of our team will happily provide all the information you need =) 

T
Newbie
Tserleg
1 month 1 week ago

Hello:

I bought the game in Steam a few months ago, and after learn part of the basics I dared to play online. I am a low ELO player, but I really enjoyed my PvP games.

The problem is that from a few weeks ago, I can't play online any more, nor ranked nor unranked. I've tried to reinstall the game (once). But no, I can only play vs the computer, which is still fine, but not so enjoyable.

What do you suggest me to resolve my problem?

 

T
Newbie
Tserleg
1 month 1 week ago

Hello:

I bought the game in Steam a few months ago, and after learn part of the basics I dared to play online. I am a low ELO player, but I really enjoyed my PvP games.

The problem is that from a few weeks ago, I can't play online any more, nor ranked nor unranked. I've tried to reinstall the game (once). But no, I can only play vs the computer, which is still fine, but not so enjoyable.

What do you suggest me to resolve my problem?

 

 Hello Boson089! Thanks for the interest in our EP!C program, we have really appreciated it! We have to inform you however that it is possible to register only physical copies of Bandai Namco games. In the game case you will find a flyer with an EP!C code, which is necessary for the registration =)

Здравствуйте извините что дурацкий вопрос , но кто нибудь может снять бан с DS3?

 

Здравствуйте извините что дурацкий вопрос , но кто нибудь может снять бан с DS3?

 

R
Newbie
Ralfou
4 days 14 hours ago

Hi all, I just finished the masters event in what I spent a lot of hours and finished 2nd  but I didn't receive any title .. What can I do to get it ? I checked every where   gifts,  rewards, and nothing . Help me please