Customer Service: Help and Support

BANDAI NAMCO
administrator
Tue 05/02/2019 - 09:38

Hi everyone!

 

The Customer Service team is available to answer any and all questions you may have.

Have you thought about reading our FAQs and our support page? If not, check out: https://service.bandainamcoent.eu!

 

See you soon!

Hi Boson089! Thanks for the question and for your interest in our EP!C program =) At the moment it is possible to register only physical copies of our games, you can find a special code in the game case that you'll have to redeem in our EP!C section =) 

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Newbie
F121
7 months 4 weeks ago

 Hi,sadly i'm here again...
days ago i tried to get back into Dark Souls III and i found that penalyzed message again,i don't know if this is an error or what,i literally the only thing that i made was restoring an old save back-up,it may be the character who get the flag/warning?

i really want to play again

i'm doing a clean install right now,deleted all saves and all files related to DSIII

is there any chance to get back into the online mode?
i've never had so many troubles with a game :/

there's my profile https://steamcommunity.com/id/f1210/

Hello Boson089, thanks for the question =)

Actually is possible to register only physical copies of our game. Only inside the game case, you will find a code, which is necessary for the registration. 

Hi F121, thanks for your Stam Profile!

If you need your account to be checked, please do not hesitate to contact our customer support, a member of our team will happily provide all the information you need =) 

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Newbie
Tserleg
6 months 2 weeks ago

Hello:

I bought the game in Steam a few months ago, and after learn part of the basics I dared to play online. I am a low ELO player, but I really enjoyed my PvP games.

The problem is that from a few weeks ago, I can't play online any more, nor ranked nor unranked. I've tried to reinstall the game (once). But no, I can only play vs the computer, which is still fine, but not so enjoyable.

What do you suggest me to resolve my problem?

 

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Newbie
Tserleg
6 months 2 weeks ago

Hello:

I bought the game in Steam a few months ago, and after learn part of the basics I dared to play online. I am a low ELO player, but I really enjoyed my PvP games.

The problem is that from a few weeks ago, I can't play online any more, nor ranked nor unranked. I've tried to reinstall the game (once). But no, I can only play vs the computer, which is still fine, but not so enjoyable.

What do you suggest me to resolve my problem?

 

 Hello Boson089! Thanks for the interest in our EP!C program, we have really appreciated it! We have to inform you however that it is possible to register only physical copies of Bandai Namco games. In the game case you will find a flyer with an EP!C code, which is necessary for the registration =)

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Newbie
maxkenus
6 months 2 weeks ago

Здравствуйте извините что дурацкий вопрос , но кто нибудь может снять бан с DS3?

 

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Newbie
maxkenus
6 months 2 weeks ago

Здравствуйте извините что дурацкий вопрос , но кто нибудь может снять бан с DS3?

 

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Newbie
Ralfou
5 months 1 week ago

Hi all, I just finished the masters event in what I spent a lot of hours and finished 2nd  but I didn't receive any title .. What can I do to get it ? I checked every where   gifts,  rewards, and nothing . Help me please 

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Newbie
Drmahirz
4 months 3 weeks ago

Hi , how can i unlock dlc walkthrough in digimon cyber sleuth hacker memory

 

k
Newbie
kipd
4 months 2 weeks ago

 hey only just joined cause ive got code vein and with it came a code to get 1000 points on here but i dont know how to spend the points can someone help me thanks

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Newbie
ONIME GAVNO???
4 months 2 weeks ago

квест исследовать центр города я всю карту оббегал  осталось место со статуей я в обсеждениях стим смотрел мне там говорили взаимодействовать со статуей но я не могу 

Image removed.

Newbie
MythicalSoda31
4 months 2 weeks ago

Code Vein: Deluxe Edition Pre-Order Bundle - I purchased this on Xbox and am missing two of the three DLC for this edition

 

Alternate Mia Set: Can be equipped by going into the basement and interacting with the doll

Blood Codes: In the basement you can also find the Astrea

Accessory Set - Insatiable Bloodthirst: Can be equipped when creating your character. Includes purifier mask, additional head accessories and also the demonic wings and horns and also gloves.

 

I am missing the Alternate Mia set

I'm also missing the Blood Codes

 

Originally I had to manually install the downloadable content through the Xbox menus which gave me access to the Accessory Set - Insatiable Bloodthirst content but not the others. I then tried re-installing the game which still didn't work.

 

What should I do? :C

 

- also I'm really loving the game so far it's amazing <3

Newbie
MythicalSoda31
4 months 2 weeks ago

Code Vein: Deluxe Edition Pre-Order Bundle - I purchased this on Xbox and am missing two of the three DLC for this edition

 

Alternate Mia Set: Can be equipped by going into the basement and interacting with the doll

Blood Codes: In the basement you can also find the Astrea

Accessory Set - Insatiable Bloodthirst: Can be equipped when creating your character. Includes purifier mask, additional head accessories and also the demonic wings and horns and also gloves.

 

I am missing the Alternate Mia set

I'm also missing the Blood Codes

 

Originally I had to manually install the downloadable content through the Xbox menus which gave me access to the Accessory Set - Insatiable Bloodthirst content but not the others. I then tried re-installing the game which still didn't work.

 

What should I do? :C

 

- also I'm really loving the game so far it's amazing <3

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Newbie
Asad Ahmad
4 months 1 week ago

I redeemed my code for Dark souls ost but it got deleted. How do I redownload it? 

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Newbie
Jtgonly
4 months 1 week ago

Hello, I've been playing through code vein, and half way through the Ashen Caverns my objective has changed to go to the crown of sand, and the boss in the Ashen caverns wont show up and I cannot progress! Is there a fix for this? 

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Newbie
yousif52016
4 months 1 week ago

Hi how i can sign up to one punch man Beta ? 

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Newbie
otakud
4 months 1 week ago

Hey Peeps,

Sent a support ticked and they said they'd forward it to the team but I thought I'd post here too just to make the issue more well known and possibly help provide info on it. Micro stutter and frame drops happen all the time for me on PS4 Pro while the demo was nearly flawless which was very disappointing, though I have hope it will be fixed.

Here are some a threads of others with the issues which has some videos of some of the slowdowns we are experiencing, hitching and stutter throughout the game occur for me every 30secs - 1 min so it's incredibly immersion breaking.

Hope you guys can help soon since I really don't want to return the game.

https://www.youtube.com/watch?v=fTT124BWnHw

https://gamefaqs.gamespot.com/boards/208832-code-vein/78052323

https://www.reddit.com/r/codevein/comments/da5wfz/code_vein_ps4_frame_r…

 

Thanks for your time.

 

 

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Newbie
patricios
4 months 1 week ago

 

HI, I have purchased code vein for ps4, in the back of the case it says that the game has subtitles in portuguese ou brasileiro.

i have try all diferent ways and is not possible to them appear in the game.

are you serious namco bandai.

 

where are the subtitles portugueses or brasilian

i have pay 60 euros for this game

Hello patricios! Thanks for this report! We are saddened to hear that the language you are looking for is not present in the game. For this kind of issue, we invite you to get in touch with our  customer support team. We will be happy to assist you further 🙂

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Newbie
Aria123
3 months 3 weeks ago

Image removed.Добрый день у меня есть проблема с кодом игры VEIN в воскресенье игра работала хорошо, но на следующий день Тала вылетела следующая ошибка при открытии игры . Я попробовал несколько способов решить эту проблему но ничего не помогло ключевая полное удаление и переустановка драйверов видеокарт в Steam меня отправили на этот сайт

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Newbie
Aria123
3 months 3 weeks ago

I apologize because of a bug the text was published several times

 

Hi Arial123! Worry not, I can help take out your posts 🙂 Unfortunately however we do not support your language, if you need any assistance, please do not hesitate to contact our customer support team in English, we will do our best to help 😉

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Newbie
syncrax
3 months 3 weeks ago

Hi, i redeemed the code at launch of code vein and been busy with uni. I just got around to trying to download the soundtrack and images from the code but it says here error redeem.expiredcode am i unable to access the download for my soundtrack and images? i didn't think this was the case anyway i can download them still?

Image removed.

 

 Hi syncrax! Thanks for your comment and for having purchased a copy of code Vein =) 

 

It is not to late to redeem your exclusive content worry not! follow this LINK and get in touch with our customer support service, we will be happy to check your code and help you out =)

Newbie
NunoMagalhaes
3 months 2 weeks ago

Hello,code vein,very good game,but, 3 importants things to  the game,auto hide hud,or more hud options,smaller hud,sometimes i want to take picture,to much things on screen, better framerate and brasilian version or Patch, to Portugal,to play With portuguese subtitles in Portugal!! thanks,i hope you support this post,gamers

Hey NunoMagalhaes,

Thank you for the feedback! It has been forwarded to our developer team for future updates. They will for sure take this into consideration.

Thank you for being a great fan of the game and our products =) 

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Newbie
DerpyMuffins365
2 months 1 week ago

Can you please fix this?

I cannot checkout.

After trying to checkout on 3 different browsers, I discovered that none of the content I'm trying to redeem is saved to the cart for whatever reason, It doesn't let me to press continue on the 2nd screen of the checkout page.

 

Hi DerpyMuffins365!

Thanks for letting us know about your issue! Our team is diligently working to treat it, in the meantime, if you need more assistance concerning the contents you cannot check out, please contact our customer support. A member of our team will happily assist you 😉 

Newbie
TraficGame
2 months ago

ERROR DRAGON BALL XENOVERSE 2 (PS4)

 

Hola, bien, quería informar que en mi juego DRAGON BALL XENOVERSE 2 (PS4) mi transformación de evolución súper azul saiyan de mi avatar saiyan, ah desapareció por magia, mi personaje es de nivel 99 y tiene la máxima amistad con vegeta y whis, II tenía el ssjbe antes, pero ahora ah desesperado. Lo mismo le sucede a muchas más personas y estoy llegando a pensar que es un error, desde la última actualización ...

 

Tengo todos los DLC excepto el ultra pack 1 y 2, de lo contrario los tengo todos ...

 

Por favor ayuda.  

Hello TraficGame  🙂

Thanks for letting us know, for this kind of issue, please contact our customer support team following this link. We will be happy to assist 😉 We do support your language, so feel free to contact us in Spanish 🙂

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Newbie
MankoEater
1 month 1 week ago

 Hey^^ i am trying to download some free themes from your website to my PS4,but it all pointless because its stuck and do nothing...Any help?

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Newbie
louisshown80
1 month 1 week ago

 Very sad shayari, new sad shayari status, sad shayari in hindi for girlfriend and zindagi sad shayari and many more at poetry tadka. Sad Shayari 

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Newbie
Ahmed Abualfaraj
1 month ago

 Dear Bandai NAMCO .
Wa all know that Naruto shinobi striker is dying and a have a few of suggestions for the game these suggestions are really great that I personally asked a lot of people about it and they all liked it and they look forward to playing the game ok I’ll start.(1):I suggest that removing all the scrolls and replace it with scroll crates which are crates in shape of scrolls, there should be a common , uncommon , rare , epic, and legendary. And you should add a shinobi pass which is a routine of challenges which you obtain new stuff out of, from ninjutsu to exclusive clothes and much more.And there should be two sides for the shinobi pass one for free and the other for real money which is obviously has the really good stuff. Now let me go back on the scroll crates like I said replace the plain scroll, quality scroll etc. with the scroll crates, in the shinobi pass thing in the side where it cost for free has keys to open the scroll crates, Note:(the keys in the side where it costs for real money has double the amount of keys in the side where it costs free which will attract players to buy the side where it costs real money thus you will be earning money.And to earn stuff from the shinobi pass you must do challenges I am sure you can come up with many challenges Note:(the challenges must be weekly challenges). As players finish challenges they obtain stuff out of the shinobi pass like ninjutsu etc. The challenges mostly must be done in the middle of a match, one challenge example is to eliminate 5 shinobi or eliminate shinobi with a certain Jutsu, wear certain clothes in this match, win and be the first in your team in a match three times and much more challenges plus the challenges don’t have to be hard it can be really simple but there should be hard ones.an the last thin is don’t do tournaments on the same modes like on tournament is like bring a mode where there should be 25 minimum and 40 maximum players to join one match and battle ten tails, and ten tail obviously doesn’t move from his place because he is too big and I am saying leave him being too big and all 25 to 40 players fight him which only means one thing which is that he will be so powerful and will take time to defeat which will be fun and Note:(not only this mode for every tournament). And the ninja world league is nice don’t remove it I am just talking about like a once in a bit of a long time tournament so hopefully you accept my suggestions and just to be clear many people liked it and I am sure that OGVEXX and other Youtubers will like this and they will return to the game and thus you guys will be earning money out of the game. Please accept these suggestions please and if you need to fly me to you guys and make all things clear go ahead.
YOUR BIGIST NARUTO FAN. 

Hello Ahmed Abualfaraj,

Thank you for the time you have dedicated to write this message.

We greatly appreciate that you have taken the time to send us these suggestions. We know the only way to develop a game which will persist for a long time is by listening to the players.

I am assuring you that the developers are looking closely to all the feedback we receive through email and through social media posts.

Thank you for your dedication to the Naruto Community.

Have a great day!

 

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Newbie
Cloudnld
3 weeks 6 days ago

Hello i did get my copy of dragon ball z kakarot today i pre ordered it but the code is not working did already had contact whith the store i got it from and they said i should contact you  

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Newbie
Cloudnld
3 weeks 6 days ago

Hello i did get my copy of dragon ball z kakarot today i pre ordered it but the code is not working did already had contact whith the store i got it from and they said i should contact you  

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Newbie
Cloudnld
3 weeks 6 days ago

Hello i did get my copy of dragon ball z kakarot today i pre ordered it but the code is not working did already had contact whith the store i got it from and they said i should contact you  

C
Newbie
Cloudnld
3 weeks 6 days ago

Hello i did get my copy of dragon ball z kakarot today i pre ordered it but the code is not working did already had contact whith the store i got it from and they said i should contact you  

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Newbie
Masoud Mirzaei
2 weeks 6 days ago

Hi
I bought Dark Souls 3 Deluxe edition from PlayStation Store at Holiday.
it was fine and I played online mode until almost week ago that failed to login to dark souls servers
and this problem continues today, I don't know what to do
I have ps plus and it was fine.
I'll be grateful if you can help me out
online experience is big part of your amazing game
Thanks

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Newbie
Iat2005
2 weeks 2 days ago

I have tried to get the my hero academia theme and barbatos lupus rex for gundam versus and it says i should get an email bu i haven't and i can't order them again 

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Newbie
Iat2005
2 weeks 2 days ago

I have tried to get the my hero academia theme and barbatos lupus rex for gundam versus and it says i should get an email bu i haven't and i can't order them again 

I
Newbie
Iat2005
2 weeks 2 days ago

I have tried to get the my hero academia theme and barbatos lupus rex for gundam versus and it says i should get an email bu i haven't and i can't order them again 

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Newbie
Souts
1 week 6 days ago

Hello good afternoon  👋 I have the DBZ Kakarott for PS4 and after the update 1.04 i cant play with my save data anymore.When it loads the save game the screen goes black but the game is still running also my characters enter into a battle but i cant do nothing just listening, then i die and the only thing i can do is load my save data or return to title screen. Now i only can play with a new game and im going to lost all the things i achieved untill now. Please help me fixing this, thank you. 

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Newbie
Silversive
1 week 5 days ago

Hey

For some reason I cant get onto online Fighterz i've taken out the disc and turned off the xbox nothing,please help 

A concerned customer

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Newbie
Pikachulover
1 week 4 days ago

Hi, I was playing Code Vein and found out a bug related to a new game+ mod

So, after beating the first boss that is Oliver, I headed to the first tower of trials (depth's map) via Devis. There I discovered that it is impossible to teleport anywhere using the mistle, and yet, through some manipulations with the tutorial I fixed it. Now, nearing the end of the game, it appears I can not interact with Rin Murasame's shop, she just tells me to talk to Lui, obvious I tried talking to Lui but oh well - it’s no use. Currently defeated the boss in the memories of the main character.

Please, help D:

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Newbie
ryderzz
1 week 1 day ago

 hello, i just bought the deluxe pc2 and a thrustmaster tmx pro steering wheel. the computer registers the steering wheel and functions but the game doesnt. im not a mad gamer. i have a world of war ships account and project cars 2. so setting these things up is something i have not done before. i have unplugged, re-plugged, swapped plugs, downloaded, updated, rubbed on wood and seen a vodo doctor and still the game doesnt see the controls.