Account banned innocently

Leandro augusto
Tue 16/07/2019 - 22:50

Hello Bandai, I come through the forum to communicate that my sings of DarkSouls 3 is still with punishment is making me unable to play the multiplayer of the game due to a cheat use in a character whose name Piruleibe, I was communicated to remove all is any vestige of the character or the program used in the game, done that my account would go back to the multiplayer, ok I did all the procedure that "Slavi" sent, after that it was more than a month ago, it's my account has not yet been banned. I come by means of the post announcements "Slavi" informed me that within the term the account is not discontinued, it is to contact the team.
My Steam:
Thank you

Customer Service
Valo CS
4 months 3 weeks ago

 Hi Leandro! We are saddened to hear that your penalization still persist. Worry not however! Contact us again with our customer support, a member of our team will happily assist you!